Accessibility
Music is for everyone.
PNC Bank Arts Center strives to make our venue and live experiences inclusive and accessible to everyone. For more questions, or information not mentioned below, please contact us before your visit at pncbankartscenter@livenation.com or call us at 732.203.2500. Box office hours are show days at 3pm unless stated otherwise.
BEFORE THE SHOW
TICKETS
Accessible tickets can be purchased online. You do not need to call the Box Office to place an order as all of our accessible tickets are available through our website. Look for the accessible logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range but be advised it does occasionally sell out. We have limited seating available for guests on the day of the event, so please make sure you purchase accessible seating when you purchase tickets.
LAWN
Our lawn is uncovered and subjected to the elements. In bad weather, the terrain can become difficult to navigate, making some areas inaccessible for people in wheelchairs or with limited mobility.
INTERPRETER REQUESTS
If you need an interpreter for an event, call us at least two weeks ahead of time on and If you will need an interpreter for an event, please email your request to pncbankartscenter@livenation.com or call (732) 203-2500 at least 2 weeks in advance, after you have purchased your tickets, so we can arrange for an interpreter for your show. When you arrive for the show, if you would like assistance getting to your seating area, please check in with the box office or a guest services supervisor. We would be happy to introduce you to your interpreter for the evening and take you to your seats.
UNEXPECTED NEEDS
If an unexpected injury or illness means you can’t be in the seat you booked, we recommend exchanging your ticket online for an accessible seat. Accessible seating allows for the person with accessibility needs and one companion. There are a limited number of seats on the day of the event for people with unexpected needs, but we can’t guarantee we’ll be able to seat you.
ON THE DAY
PARKING
Accessible Parking is located in both the west and east parking lots in front of the Premier Parking lot. Give the parking staff a heads up that you need accessible parking and they'll direct you to this lot. Upon arrival on event day, inform staff you need accessible parking. A visible state-issued plate or placard is required to use an accessible parking spot. Accessible parking is subject to availability and first-come, first-served. <Venue name> honors any state-issued accessible parking placard for a vehicle that fits in a 9’ x 18’ parking space without impeding the people on either side of your vehicle. Oversized vehicles (e.g. stretch limos, RVs, buses, etc.) with a disabled parking placard will not be allowed to park in an accessible parking space. To ensure you can park as close as possible, we recommend arriving when the parking gates open.
AT THE VENUE
If you have any questions or need more help, someone in our Guest Services information booth can help. You’ll find them in the middle of the ticket gates. All bathrooms, concession stands, and merchandise stands are accessible.
SERVICE ANIMALS
At PNC Bank Arts Center, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit.
Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on olunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.
DIETARY NEEDS
PNC Bank Arts Center takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.
MEDICATION NEEDS
If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.
MOBILITY DEVICE STORAGE
Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is limited electrical connectivity in the venue; please contact the Box Office for more information.